How can I help?
About
Advertising & getting found
Email & inbox
Frequently asked questions
Getting started
- What is Velo Prime™?
- Why an AI co-founder, instead of a builder or a template
- Changing what stage your business is at
- Setting up your account from your approval link
- Asking me for business name ideas
- What's on your Dashboard
- What your AI co-founder does
- What your co-founder can't do yet
- How approvals work
- Add-ons I offer, and saying no or stop
- Starting a fresh conversation
- Scrolling back through your chat
- Messages I send you on my own
- Your daily work summary
- Replying to my emails
- Turning the daily summary off
- Reading your Activity log
- Growth ideas your co-founder brings you
- Knowing what I'll do next
- Telling me you're not ready for something yet
- Browsing the help center
- Pausing all my work
- When I ask you for details I can't work out myself
- Answering my quick questions
- Getting texts from your co-founder
Payments & getting paid
- Checking what you currently charge
- I already invoice somewhere else
- Managing your products and pricing in Stripe yourself
- Refunding a customer
- Setting up payments vs. sending a payment link
- Setting up pricing tiers and packages
- When a customer's payment fails
- When you get paid
- Why I check your price before charging anyone
When something goes wrong
Your account
- Adding team members to your account
- Being signed out after 30 minutes away
- Closing your account and deleting your data
- Getting a custom app built for your business
- Managing your account
- Removing an app, and bringing it back
- Restarting, retrying or fixing an app you already have
- Signing in without a password, or resetting it
- Switching between businesses
- What a finished build changed
- What's in Settings
- Your free trial
- Your plan, trial, and billing
Your business & compliance
Your website
- How your customers sign in
- Letting your customers use part of your business
- Inviting a customer, and switching their access off
- Your customers, and who can sign in
- Customer sign-in isn't turned on yet
- Uploading your logo and images to your website
- Generating a logo with AI
- Changing your site's look
- A contact form on your website
- Adding your social media links to your website
- Approving website updates before they go live
- Asking for changes to your website
- Buying a domain through me
- Can my website connect to my other apps?
- Can you build my site to look like another site I've seen?
- Connecting a domain you already own
- Finding your website's address
- How safe is my website and my customers' information?
- How your website's look is chosen
- Previewing your website while it's offline
- Publishing your website
- Rebuilding your website (not just tweaking it)
- Rolling back a website change
- Sending email from your own domain
- Sharing your background for your website's About section
- Taking your website offline
- Your domain in search results