Setting up your account from your approval link
When you're approved, the email I send carries a link that finishes setting up your account. Open it and you'll see your name and address already filled in — the only thing left to choose is whether you want a password. See "Signing in without a password, or resetting it" for why you may not need one.
The link sets your account up once
Once your account exists, that link has done its job. Opening it again — or opening it in a second tab and finishing there too — won't create a second business, and it can't undo the first one.
So if you get to a screen saying you already have an account, that's good news, not a problem: your business is set up and running. Choose Sign in and you're straight in.
If you clicked twice, or had two tabs open
Two tabs racing each other is the most common way to see that screen. One of them finished setting your account up; the other arrived a moment later and found the work already done.
Nothing is lost or duplicated, and there's nothing to redo. Sign in and you'll find everything the first tab created waiting for you.
Please don't re-apply
If you already have an account, joining the waitlist again won't help — it just creates a second application for a business I've already set up for you. Sign in instead, and if anything looks wrong once you're in, tell me in chat and I'll sort it out.
If the link genuinely doesn't work
Sometimes the screen says I couldn't use the link at all. That can happen if the address got cut off or mangled by an email app, if you reloaded the page after using it, or if your application hasn't been approved yet.
- Go back to the original email and open the link fresh rather than reloading the page you're on. Reloading loses the part of the address that identifies you.
- Try the most recent approval email, if you have more than one.
- If you already have an account, choose Sign in — the link isn't needed anymore.
- Otherwise, join the waitlist and I'll send you a fresh link.
Still stuck? Ask me in chat and I'll put you in touch with a real person — see "Talking to a real person".