Terms, privacy, and who sees your information
The Terms of Service and the Privacy Policy are the authoritative documents, and both are always one click away.
Where to find them
- In the app: at the bottom of the About page, and in the Your information section of the FAQ page. Both are in the account menu — the circular initial in the top-right of the app.
- On the sign-in and sign-up screens, so they're reachable before you have an account.
Both open on zenbusiness.com in a new tab. You can also just ask your co-founder for them in chat.
Who sees your business information
To get the work done, some information has to reach the services behind the product. Each one receives only what its own job needs:
- The AI provider that powers your co-founder receives your conversations and the business context needed to answer and act.
- The payment processor handles your customer payments and the identity checks that come with accepting money.
- The email providers send your marketing campaigns and deliver the mail that arrives at your business address.
Your customers' card details never reach the platform at all — every payment page is hosted by the payment processor, and card numbers go from your customer straight to them.
What your customers see when they sign in
If your customers sign in to your business, everything on that sign-in page names your business and only your business. The one exception is a line of small print under the sign-in box: it says the sign-in service is provided by ZenBusiness, and links to the same Terms of Service and Privacy Policy you agreed to when you signed up.
The emails your customers get from your business — the sign-in code, and the invitation when you add someone — end with the same small print, with the two addresses written out, below everything your business says.
It's there because your customers' email addresses are kept on your behalf, and the people whose details are kept are entitled to know who is doing the keeping. It doesn't stand in for your own terms or privacy policy — if you have those, link them from your own site the way you normally would.
The short version, and the real version
The summary above is here so you know roughly what happens. It isn't a substitute for the Privacy Policy — what is collected, how long it's kept, and what rights you have over it are set out there, and that's the document that governs. If the two ever seem to disagree, the Privacy Policy is right.
Related
- Your plan, trial, and billing — what you're charged and how to manage it.
- Closing your account — what happens to your information if you leave.
- Talking to a real person — for a question these documents don't answer.