Velo Prime™ Help

When I ask you for details I can't work out myself

Some things I can't do on my own, because only you know the answer. A real customer story for your website. The names of people who'd want to hear that you've opened. How a post you shared actually landed.

When I'm waiting on one of those, it shows up under Waiting on you — in the co-founder panel on a wide screen, or on your Dashboard — with a button like Add the details, Share my contacts, or Tell me how it went.

What the button does

It asks me to ask you.

Press it, and I'll write you a question in chat — a real one, about your business specifically, not a form. Then you just reply the way you'd reply to anyone. You don't have to work out what I need or how to phrase it; that's my job.

On a phone, pressing the button brings the chat forward so my question is right there. On a wide screen the chat is already open beside you, and my question appears in it a moment later.

Why I ask instead of just filling in a box

Because a box can't tell you what's worth saying. If I already know what you offer, who you serve and where you work, there's no point asking again — so I won't. I'll ask for the thing I genuinely don't have, and I'll ask for it in terms of your actual business.

That also means the more you've told me, the sharper the question gets.

Answering in chat

Reply to my question the way you'd reply to anyone. I save what you tell me, and the row under Waiting on you clears once it's in.

  • If your reply is a question back to me, I take it as a question, not an answer. Ask away; my question stays open.
  • Some things happen outside chat, like verifying your email. Telling me you did it doesn't clear those rows. They clear on their own once the step is actually done. Connecting your payment account isn't one of these rows; the Payments card in the co-founder panel shows where it stands.
  • If you tell me what your business does when I ask, that becomes your business description straight away, and I carry on building from it.

Questions with buttons

When I ask you to choose between a few options — two names, two dates, yes or not yet — the options show as buttons under my message. Tap one and you're done. You can still type an answer if none of them fits, or tap Skip to leave it.

I only ask one of these at a time. If I'm still waiting on an earlier question, like the first few questions about your business, my new question waits until that one is answered.

Questions before I build an app

When you ask me to build a custom app, I sometimes need a few details first. I ask up to four questions, one message each.

  • Answer them in any order. Reply on the question's own message, or type the answer in the chat and I'll work out which question it belongs to. If I can't tell, I'll ask you which one you mean.
  • Skip any you have no view on. Tap Skip on that question. I'll pick a sensible default for it myself.
  • I start building once every question is answered or skipped. If you skip them all, I build with my own defaults.
  • If a day passes with no answer, I stop the build and tell you it's paused, rather than guess for you. Ask me to build it again whenever you're ready.

You don't have to answer right away

Nothing breaks if you leave it. The row stays under Waiting on you until you get to it, and I carry on with everything else in the meantime.

If it's something you don't want to do at all — not now, maybe not ever — some rows have a Not now next to the button. That tells me to move that part of the plan later and stop bringing it up. See Telling me you're not ready yet.

If the button doesn't seem to do anything

Press it once and give it a moment — the button shows "…" while I'm writing your question, then my message appears in the chat.

If something goes wrong, you'll see a short note saying so rather than silence, and you can just press it again. If the row has already sorted itself out since the page loaded, I'll tell you that too, and the row will disappear.

Where to go from here

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