Your plan, trial, and billing
Every business on the platform starts on a trial, so you can get going before you commit to a paid plan.
Checking your plan and trial status
Ask your co-founder "how much time is left on my trial?" or "what plan am I on?" any time. As your trial gets close to ending, your co-founder will give you a heads-up in chat — a gentle note with a few days left, and a clear warning on the last day or two — along with a link to upgrade whenever you're ready. You won't be surprised by it.
What it costs after the trial
There's one plan: $49.95 a month. That's the whole subscription — it doesn't change based on which apps you install or how much you use chat. If you also accept customer payments through the platform, the revenue share described below is the only other charge, and it only applies when you actually make a sale.
Upgrading or managing billing
Settings → Billing shows your subscription status, trial days remaining, and when your current period ends, with a link that takes you to a secure page to manage payment details or upgrade. You can also just ask your co-founder in chat for the upgrade link.
If a payment is late
If you're an established paying customer and a card payment fails, it doesn't stop anything straight away. Your co-founder keeps working and you keep your chat while the payment is being retried, and Settings → Billing is where you can update your card to clear it up. You'll only see things pause if the payment can't be recovered at all.
If your trial ends without ever adding a card, that's different — it reads as your trial being over, not a late payment, so your co-founder stops right away rather than waiting on a retry. Add a card any time from Settings → Billing to pick back up immediately.
If your subscription ends
When a trial runs out without a payment method, or a paid subscription is cancelled or can't be collected, your co-founder stops working:
- No more work on your business in the background.
- No more emails — including the evening summary of the day's work.
- Chat pauses. The next time you open it, you'll see a card explaining that your subscription has ended, with a Reactivate my subscription button that takes you straight to Settings → Billing.
Nothing is deleted. Your website stays exactly as it was published, and your business details, apps, and history are all still there.
Picking back up
Reactivate from that card, or from Settings → Billing at any time — that page keeps working even while everything else is paused. As soon as your subscription is active again your co-founder picks up where it left off on its own: chat comes back, work on your business restarts, and the evening summaries resume. There's nothing else you need to do and nobody you need to contact.
What's included
Your subscription covers your co-founder's day-to-day work — chat, your website, your payments account, email, and the apps you have installed. If you're not sure whether something is covered, ask your co-founder in chat.
Revenue share on payments
If you're accepting customer payments through the platform, 20% of what you process funds the platform alongside your subscription. This isn't a separate bill you need to manage — it appears as a line on your own invoice and is handled automatically behind the scenes.
Nothing is taken out of what your customer pays you. You're the merchant: customer payments go to a payment account in your business's name and are paid out to you on the normal schedule. The revenue share is billed to you afterwards, separately.
Why it works this way. The subscription covers running the tools; the revenue share means your co-founder is measured on whether you actually earn, not on whether you logged in. If you don't sell anything, nothing beyond the subscription is charged. It applies only to money a customer pays you through the platform.
If a sale unwinds — a refund, or a dispute that goes against you — the share on that sale is credited back to you.
The details worth knowing:
- It applies to payments in US dollars. A payment taken in another currency isn't currently counted toward the share.
- Fractions round in your favor. Where the share works out to part of a cent, it rounds down, not up.
- It's only on payments taken through the platform. Money a customer pays you some other way — a cheque, a bank transfer you arranged yourself — isn't part of it.
If you already invoice in another tool and you're deciding whether to take payments here too, see "I already invoice somewhere else".