Velo Prime™ Help

Checking what you currently charge

You can ask your co-founder what you currently charge, at any time, in plain language: "what's my current pricing?", "how much is the retainer?", "what did we set the growth tier at?", "what packages do I have set up?"

Your co-founder looks it up rather than answering from memory. What you get back is what a customer would actually be charged today — the amount, and whether it's a recurring charge (monthly, say) or a one-time one.

Why "what you said" and "what's set up" can differ

Two different things can hold a price:

  • What you've described — the pricing you've talked about in conversation, or written into your business profile. This is useful context, but it's a description, not a live price.
  • What's set up — the prices a customer can actually be charged.

These drift apart easily, and that's normal. You might mention a range while you're thinking out loud, raise a number later, or set up one tier and not the other. When you ask what you charge, your co-founder answers from what's set up, and will tell you plainly if the two don't match so you can decide which one is right.

If nothing is set up yet, you'll be told that straight — not given a number from an earlier conversation dressed up as your live price. A wrong number here is the kind of mistake that reaches a customer, so it's worth being blunt about.

Your website follows the payment link for your main offer

Once your co-founder has set up your price, after you said yes to it, that's the price written into your website, your blog posts, later page edits and your ads. It's what the payment link your co-founder set up for your main offer charges, so it's what a customer actually pays, and it comes before anything in your business profile. If your co-founder can't check Stripe while writing, it leaves the price out rather than guess. If your profile says it your own way, "$150/visit" rather than "$150.00", and names the same amount, your wording is kept.

A price you add yourself in Stripe, or an extra tier or package you ask for, sits alongside it. It doesn't change what that link charges, so it doesn't change what your website says either. Links you ask for in chat, for a single client, are separate and don't change it.

If your website is already up, or built and waiting for you to publish it, saying yes to the price also starts updating your site to show it. The note tells you so before you answer, and you'll see the new version before it goes live. If there's no site yet, the first one is built with your price. If you've taken your site offline, ask your co-founder to update the price once it's back. And if you've said pricing doesn't belong on your site, the note won't mention your website and saying yes won't change it.

Changing a price

Prices can't be edited once they exist. That's a deliberate rule of the payment system: a customer who already agreed to a price can never have it quietly changed underneath them. To charge something different, your co-founder sets up a new price alongside the old one. A payment link can't be pointed at a different price either, so your existing link keeps charging the price it was made with, and a new price doesn't change what your website says.

That's also why, if you say yes to a price note that was still waiting when the payment link for your main offer went live, your co-founder doesn't set that price up: that link couldn't switch to it. It tells you why, and what you can do instead: ask for a new payment link at that amount, or, for a recurring price, another currency or more than $25,000, have it pass your request to the ZenBusiness team. If the note was for exactly what that link already charges, it tells you that, and your website is updated the same way as for any price you say yes to.

Just say what you want — "raise the retainer to $2,500 a month" — and you'll be asked to confirm before anything changes. Or, if you'd rather do it by hand, you can manage products and prices yourself in Stripe.

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