A contact form on your website
Yes — your website can have a real contact form. A visitor fills in their name, email, and message, hits send, and it arrives in your business Inbox. They never leave your site and never have to open their own email app.
Just ask your co-founder for it: "add a contact form to my website." It's ordinary website work, and it can go on your homepage or on its own Contact page.
Where the messages go
Straight into your business Inbox — the same place mail sent to your business email address lands. See "Your business email and inbox".
Nothing separate to check, no second place to look. You can ask your co-founder "any new messages?" at any time, and it'll tell you when something arrives.
You get an email when someone writes in
When a visitor sends a message through your form, I email you straight away at your account email address. The email says who wrote in and shows the first few lines of what they said, with a link to read the whole message and reply. It shows only the start of the message, up to about 200 characters, so a short message can appear in full.
If several people write in close together, you don't get an email for each one. You get at most one email every 15 minutes, and anything that arrives in between comes together in one "new inquiries" email a little later.
The email is only a heads-up. Replying to it doesn't reach the person who wrote in, so reply from your Inbox. If a reply is waiting for your approval, your daily update lists it, but it doesn't repeat what they wrote.
These emails start once your account email is verified, the same moment messages start showing in your Inbox. Turning off your evening summary doesn't stop them.
What the form asks for
Three things: name, email address, and a message. That's deliberate — short forms get filled in, long ones get abandoned. If someone types more than a few pages of text, or leaves a required box empty, they'll be asked to fix it before it sends.
What your visitor sees after sending
A short thank-you page on your own site, built to match the rest of it. That's how they know the message actually went through.
If your email isn't verified yet
Messages are held safely until you verify your account email — nothing is lost. Once you verify, everything that arrived while you were waiting appears in your Inbox at once. See "Setting up your account".
Keeping junk out
Every form on the open internet gets some automated spam. Yours has two quiet protections built in: a hidden trap that catches simple bots, and a cap on how many messages can come through in a short window. You shouldn't ever notice either one — but if you do start seeing junk in your Inbox, tell me, because that's worth knowing about. See How safe is my website and my customers' information? for what the form keeps and who can see it.
What a form still can't do
It can't drop a submission straight into one of your other apps — your scheduler, your customer list, your invoicing. The message comes to your Inbox, and from there you (or your co-founder, if you ask) can put it wherever it belongs. See "Can my website connect to my other apps?".
If you'd rather just use email
You can. Your co-founder can put a plain "Email us" link on your site instead of a form, or both. Both routes end up in the same Inbox — it's purely about what you'd rather your visitors see.