Setting up pricing tiers and packages
If you sell more than one thing — a monthly retainer and a one-time project, a basic and a premium package, good/better/best — your co-founder can set all of them up for you. Just say what you charge: "set up my tiers, $2,000 a month for the retainer and $5,000 for the one-time sprint."
If you've already described your pricing earlier in a conversation, or it's part of your business profile, you shouldn't have to type it again. Your co-founder will get straight to work and read the amounts back to you as it goes — and because nothing is final until you say yes, that's still your chance to correct a number before it can reach a customer.
How it works, and why you'll be asked more than once
Each price is set up as its own separate item, and anything that touches your payments setup needs your explicit go-ahead first. So two tiers means your co-founder comes back to you more than once — once for the product itself if it doesn't exist yet, then once for each price. That's on purpose: it's how you get a chance to catch a wrong number.
You may also see these arrive in order rather than all at once. The product has to exist before a price can be attached to it, so if you're starting from scratch your co-founder will set the product up first and tell you the prices are coming right behind it.
Nothing is set up until you say yes to each piece. If your co-founder tells you it's lined up, that means it's ready and waiting on you — not that it's already live.
Changing a price later
Prices can't be edited once they exist. That's a deliberate rule of the payment system, not a limitation of ours: it means a customer who already agreed to a price can never have it silently changed underneath them.
To charge a different amount, your co-founder sets up a new price alongside the old one, and the old one stops being offered. Just ask — "raise the retainer to $2,500 a month" — and you'll be asked to confirm the new one the same way.
A range isn't a price
If you've written your pricing as a range ("$12,000–$20,000 a month"), your co-founder will ask you for the one number to actually charge before setting anything up. Ranges are useful for talking to prospects; a payment system needs a single figure.
Related
- Setting up payments vs. sending a payment link — the one-time setup step, and how to get a link for a specific amount.
- When you get paid — payout timing once a customer has paid.
- Approvals explained — why your co-founder checks with you before certain actions.