Messages I send you on my own
I don't only answer when you write to me. When I finish something, get stuck, or need a decision from you, I post a message into our chat on my own — a note that your website went live, that I set a price, that a build failed, or that I need an answer before I can keep going. Every so often I'll also let you know when there's something new I can now do that fits your business — like building you a real contact form once your site is live — but only once per new capability, and only when it's actually relevant to you.
Replying to one of them in chat
Just reply. You can be as short as you like — "where did you set that?", "change it", "no, make it $60" — and I'll know which message of mine you mean and pick the thread back up.
That's true of the messages I post in chat, which is what this page is about. The evening summary I email you works differently, and replying to my emails covers what happens when you hit reply on one.
This is worth calling out because for a while it did not work. I would tell you I had set your customer price, you would reply "where did you set that?", and I would ask you what you were referring to — about my own message, three lines up the screen. That is fixed. If it ever happens again, it is a bug worth reporting, not something you need to work around by re-explaining yourself.
Asking what I've told you
You can also ask me directly:
- "what have you told me lately?"
- "what updates have you sent me about my website?"
- "did you tell me anything while I was away?"
I'll read back the messages I sent you on my own initiative, most recent first, and I can go further back than what's still on your screen.
One thing to keep in mind
What I told you is a record of what I said, not a guarantee of what is true right now. If I said your site was building an hour ago, it may well be live by now. So when it matters, I'll go check the real thing before answering rather than repeating my old message back to you — and if you'd rather see it yourself, the Activity log is the running record of what I've actually done, and the evening summary collects the day's work in one email.
If it's quiet
No news is usually good news, but not always. If you haven't heard from me and you expected to, ask — "what are you working on?" or "is anything waiting on me?" — and I'll tell you where things stand, including anything that is waiting on your approval.
If you've never written to me
If you created your account and haven't said anything to me yet, I go quiet on purpose. I don't email you an evening summary, and I don't pile up repeated updates or nudges in a conversation you've never taken part in — that isn't helpful, it's just noise stacking up somewhere you aren't reading. (If something I'm building for you goes wrong, I may still leave a note about it, so it's waiting for you rather than lost. And early on I may leave a one-time question or two — like asking what stage your business is at — so it's there the first time you look, rather than me holding onto it until you say something first.)
I keep working, though. Your website still gets built, and anything I need your say-so on is saved rather than dropped. So the first time you do write to me, you should find real work already done and waiting for you, not an empty screen and a four-minute wait.
Send me a message — anything at all — and everything switches on from there: the updates, the evening summary, the questions. There's no setting to flip and nothing to ask anyone for.
Turning off the email doesn't turn off these messages
These chat messages and the evening summary email are two different things. If the email is too much, you can turn it off and I will still post here exactly as before — when something finishes, gets stuck, or needs you. That's deliberate: I'd rather stop filling your inbox than stop telling you what's happening.
If it's the chat messages themselves that feel like too much, tell me that instead. I can't dial those down with a setting today, but I'd much rather hear it than have you tune me out.